A Thailand-based travel agency helping Australians with trip planning and on-holiday support in Thailand.
Project Stats
86
%
Increase in Traffic
96
%
Goal Completion Rate

The Challenge

Thailand Holiday Group was launched on December 1st, 2019 before the pandemic started. Due to policy changes caused by the fear surrounding COVID-19, Thailand was closed off to tourists which made it impossible for the THG team to operate. Search intent from the Australian market was at an all time low.
Hurdles & Obstacles
Limited monthly budget 
No search intent in Australian market
Understanding customer behavior

Strategy & Solution

Here we see how interest in Thailand changed from 2019 to 2021 for the Australian market. Because of the situation Google search ads were impossible to run, so our team came up with another idea.
We created several audience groups for our display ads which were running only in Australia based on our target audience digital behavior like: engaged, searching for honeymoon destinations, searching for trips in Thailand and families by cities breakdowns. Display responsive ads were optimized accordingly. 

We used optimized targeting as soon as it came to market with audience expansions. Overall we increased traffic to the website from Google display ads. On top of that, we did Adroll ads with contextual and lookalikes targeting. 
Our the main breakthrough became facebook with the newly added feature of “Reaching additional potential travelers”.

In the case of Google and Adroll, it was necessary to redirect customers from ads to the website.  However with help of Facebook lead campaigns we got lead conversions directly from ads with the lowest cost possible. What we learned from Facebook was that we can broaden the business to other European countries as well, due to their interest in Thailand.
We increased the number of inquiries coming from Facebook leads campaigns in Australia, UK and Gulf countries with $3 per high quality lead optimization on potential travelers and creating A/B test for forms. We also pushed campaigns for brand awareness and engagement which enabled us to increase our remarketing list and therefore increased lookalikes quality as well.

Project Results

Reduced CPC on Google and Adroll by optimizing on the best performing audiences and ads.
Traffic increase from August to Mid-October 2021
During the time we tried 3 paid mediums and left only the best performing one without increasing the costs.
Google Analytics Screenshot
Conversion Rate increase 
(Chat button clicks, Form Submissions, Website duration up to 5 minutes, “Contact Us” page visit.)
Google Analytics Screenshot
Increase of Total Clicks and Impressions in time period
Google Search Console Screenshot

Get In Touch For A Complimentary Brainstorming Session

We’ll examine what you have now, and find the lowest hanging fruit.
Hopefully, together, we can uncover a clear path to a 10x growth trajectory.